Job Position : Manager - Business Process Management

Job Description :

Manage a diversified team of professionals both onshore, offshore and outsourced who are responsible for critical applications delivery & support bank wide.
•BPM Suit applications delivery & support are most critical application in the bank and bank operation is depended on these applications with 24*7 support across 5 countries.
•Stability and uptime of BPM application being one of the critical for the bank.
•Effectively manage the BPM suits of application in the bank team and responsible for stability, monitoring and control, capacity management and incident management of the most critical application of the bank.
•The position will directly or indirectly be responsible for infrastructure, security, audit, risk, incident & SLA management, architecture, human resources including engagement, budget financials & tracking, capacity planning, project delivery, vendor management & outsourcing related to the team.
•Focus on regulatory, control & audit requirements and manage all known risks related to team and systems that can impact security of data, system downtime, incidents etc.
•To identify and highlight best practices in support management through continuous assessment, process driven and implementing the thus optimizing resources (both onsite and offshore).
•Ensure the smooth every day running of the support team ensuring that SLAs are met and that quality targets are achieved and consistently maintained.
•Responsible to Plan, execute and manage the employee engagement activities for the team

Problem Solving
•Incident management – Responsible for all incidents, review and make sure that the process is followed by the team and resolutions are in place to avoid similar incidents.
•Full compliance with the change management process for all production rollouts.
•Provide cost effective, business friendly and quality technology solutions which should ensure scalability and stability
•Provide innovative approaches to Business problems by utilizing existing applications
•Test and Release Management Disciplines
•Problem and Incident Management
•Change Control Disciplines
•Audit, Security and Regulatory compliance knowledge
•Information Security Operations and Incident Management
•Budgetary and Vendor Negotiation/Management
•People Management/Interpersonal issues and staff motivation

Decision Making Authority & Responsibility
•Perform team assessment and evaluations
•Enforce the company’s policies and procedures
•Assess training needs and select training tools for team members

Skills
•Cross border team management experience.
•Strong business orientation, domain knowledge to comprehend user requirements.
•Strong organizational, team building and leadership qualities.
•Strong Program management and general management skills.
•12+ years of experience in BPM application implementations and support.

Company Name : Client of Symmetrical

Location : Bangalore

Job Code : HR/SGS/968

Experience : 12

Job Salary

Last Date To Apply : 30-06-2016

Posted on : 23-06-2016