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Job Position: AVP- Operations (Investment Banking)
Job Description:Operations Management
•Handle the Daily deliverable of processes as per the SLAs
•Overall governance and control management
•Escalation and Risk Incident Management
•Presenting various monthly MIS reports pertaining to process/productivity

Process Management
•Mapping business requirements and coordinate in developing and implementing processes in line with the pre-set guidelines and business expectations
•Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level
•Handling due diligence and end to end migration of processes

Team Management
•Framing work direction and career planning for reportees (direct and indirect)
•Managing team functions viz. performance appraisal, training, etc.; developing & retaining talent
•Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
•Formulating training programs to suit the dynamic environment & enhance efficiency

Customer Relationship Management
•Mapping with the right client’s stake holders, identifying expectations and formulating solutions to meet the requirements.
•Delivery of Business reviews with the process stake holders
•Highlighting in house capabilities to the client for expansion of account footprint
•Overall delivery of contractual requirements
•Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs for their services.
Company Name: Client of Symmetrical.
Location: Gurgaon
Job Code:HR/SGS/1064
Experience :15
Job Salary:
Last Date To Apply: 24-02-2017
Posted on : 16-02-2017