Job Position : Sr. Manager - Data Center Operation

Job Description :

Engage with customers during on-boarding and SA and achieve maximum customer satisfaction
•Contribute as an individual contributor for deployment of customer projects.
•Monitors and manages service operations and service delivery as per agreed SLA and drives certification and compliance to regulatory requirements.
•Provides inputs on capacity planning & resources to supervisor for AOP.
•Liaise with engineering team to provide solutions.
•Engages with customers, project manager and Sales team to understand customer requirement.
•May lead important projects that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes.
•Able to independently resolve complex projects issues, challenges encountered.
•Operational role - responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area.
•Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
•Should be able to meet various certification eg. ITIL, ITSM/ISMS etc
•Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
•Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation.
•Able to identify problems and significantly improve, change or adapt existing methods and techniques.

Qualification
•BE or B.Tech

Experience
•8-12 years with some experience in service operations

Company Name : Client of Symmetrical

Location : Delhi/NCR

Job Code : HR/SGS/382

Experience : 8

Job Salary

Last Date To Apply : 15.9.2014

Posted on : 13.8.2014